I see a lot of brands that jump into an aggressive refund policy for the customer , and get seriously burnt on the backend. For example, you can create rules to:. Accept some returns automatically, while continuing to process others manually Refund the buyer automatically and allow them to keep the item, if the return shipping cost is higher than the item's cost Provide different return addresses for different items Handling some returns automatically not only saves you time, it's also great customer service, as the buyer gets their return request sorted out straight away. Changes to your return rules will automatically apply to all future return requests, but won't apply to returns already in progress. Select the applicable selling categories.
Make their lives easier by writing return and refund policies in simple language. Try using short, straightforward sentences and breaking the policies into chronological steps. In the end, your brand will earn more respect from your customers. At the very least, a return policy should be included in the main menu of your site. If you have a particularly awesome return policy, advertise it proudly on your homepage.
Lems Shoes knows that customers might be concerned about being stuck with a poor fitting pair of shoes, and makes them feel comfortable about returns immediately upon landing on their homepage. Home Science Tools not only makes their return policy easy to find, they also speak directly to customers that are unhappy with their purchase;. MEE Audio sets clear timelines for when the refund occurs and even breaks down why a customer might see a delay in getting their money back.
If they beat their four-week refund timeline, customers would be much happier than if they originally expected to get a refund in a week, and ended up waiting three.
San Lorenzo Bikini does this extremely well on their Return Policy page, using design and clear language to communicate their policy. No one should need legal assistance to understand your return and refund policy. Take this story about a woman who bought her father a train set for Christmas. It needed to be exchanged due to a defective power switch, but because she had purchased it early in December, the refund period had passed.
To combat holiday returns, Cases. Be as liberal as possible with your returns policy. Return windows are becoming more important to consumers, and they have an increasingly large choice of places to buy. Returning a purchase is never a fun experience — but being asked to pay for shipping and a restocking fee can make it hurt even more.
As Invesp found ,. Austin Bazaar makes it clear that returns are totally free for customers, and if there was a mistake or accident with the order, they will even pay for the shipping costs both ways. Work out what each option you are considering will actually cost your business.
If you were to read the policy to a child, would they understand it? RedsBaby sells strollers and other baby accessories online , something that could be very bulky and difficult to return. Erdem offers a similar low-effort return experience suited to their target market of busy business women.
Keeping customers informed on the status of their return is also important to an effortless experience. Let them know or provide tracking numbers when their item has made it back to you, when the refund has been processed, or the replacement sent out.
Offering alternatives is a great way to be cost efficient and make sure your customers stay happy. If you are offering alternatives other than a full refund, train your front line staff on when and how to offer each alternative.
San Lorenzo only offers exchanges or store credit as well. They even detail exactly how to do it. I see a lot of brands that jump into an aggressive refund policy for the customer , and get seriously burnt on the backend. Instead, brands need to seriously consider costs, or at least run a test, before going beyond a 1-month, no-questions-asked policy.
Only you can crunch the numbers and see at what point the additional sales from a strong refund policy balances the lost revenue from refunds. Dinovite offers a return policy very unique to their product. They encourage customers not to take advantage of their guarantee until a full 90 days after purchase, because it takes that long for pet owners to see the full benefits of the product.
Use this agreement to set the rules and guidelines for users when they register an account with you. You could add the Return and Refund Policy in your Terms and Conditions rather than having a separate agreement on returns.
In retail, returning is the process of a customer taking previously purchased merchandise back to the retailer, and in turn, receiving a cash refund, exchange for another item identical or different , or a store credit.
Most countries industry regulations require stores even digital stores to have this kind of policy. However, eBay requires all stores to have this policy:. If you sell digital products , the Policy should include the following sections:. The best Policy you can have is the simplest one. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. It covers these sections, but its full policy on sales and refunds is more detailed:.
Returns, Refunds and Exchanges. Amazon can connect the account users used to make a purchase to their Refund Status dashboard, users can check their refund status by following a few instructions once they are logged into their account. FiftyThree will offer either a refund or a replacement.
Given the nature of downloadable digital items, we do not generally offer a refund or credit on a purchase unless required under Australian consumer law or other relevant consumer protection laws.
This is specified in their Terms and Conditions page:. Sometimes cheaper rates are available on our website for a specific stay at a property, however, these rates made by accommodations providers may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.
WizzAir lets you search and buy flight reservations through its mobile app.
If your schedule is too full for regular store hours, start your return online by clicking the "Return Items" button. Eligible orders for online returns will receive a shipping label . Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement. This template is free to download and use. This template is free to download and use. According to TrueShip study, over 60% of customers review a Return/Refund Policy before they make a . while merchants are not required to accept returns (unless there is a defect, in which case it may be covered by an implied warranty), certain laws govern the disclosure of refund and return policies. The following information covers the basics of refunds and return policies in general.